Abstract
Artificial intelligence (AI) agents are used in a variety of call center or customer service environments. Many times, a human caller may not be aware that they are speaking with an AI agent, which such callers may perceive as deceptive, manipulative, and/or nonconsensual. Proposed herein are techniques for disclosing the identity of AI virtual agents that are being used during phone calls with humans. The techniques may help to reduce misuse of AI virtual agent products provided by an enterprise, thereby helping to maintain the enterprise's image as a trusted brand and setting an example to follow in the industry.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
Casas, Raul; Kolundzija, Mihailo; Griffin, Keith; and Hijazi, Samer, "AI AGENT WATERMARKING", Technical Disclosure Commons, (September 16, 2026)
https://www.tdcommons.org/dpubs_series/11750