Abstract
In enterprise printing environments, firmware upgrades are centrally managed by IT administrators. However, there is no intelligent mechanism that automatically triggers firmware updates in response to recurring issues—even when those issues are already resolved in newer firmware versions. This results in repeated user disruptions, prolonged support cycles, and unnecessary manual effort to coordinate firmware rollouts. A system that can automatically correlate diagnostic data with known defect resolutions and initiate safe, policy-compliant firmware upgrades is essential to reduce downtime, enhance fleet reliability, and optimize support operations.
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Recommended Citation
INC, HP, "Intelligent FW Upgrade System", Technical Disclosure Commons, (August 28, 2025)
https://www.tdcommons.org/dpubs_series/8523