Abstract
In online payment systems, even retryable transaction failures, such as an incorrect personal identification number entry, result in a failure on the payment app, requiring the user to restart the payment journey from the merchant checkout surface and contributing to transaction drop-off rates. A deferred notification strategy can be used to manage these failures. For example, upon a retryable failure, a user's payment application can signal the retryable nature of the error to the payment aggregator. The aggregator may then withhold the failure notification from the merchant for a configured time window. This approach provides the user an in-application opportunity to retry the payment, which may improve success rates and reduce user friction by managing errors within the payment application and reducing disruptive returns to a merchant's interface.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
Jain, Nishank; Patel, Amish; Kumar, Vineeth; Jain, Sanket; Gupta, Varun; Tyagi, Abhishek; Agrawal, Yogesh; Ramuka, Piyush; Singh, Prerna; and Rawat, Paridhi, "In-Application Transaction Retries for Failed Online Merchant Payments", Technical Disclosure Commons, ()
https://www.tdcommons.org/dpubs_series/9742