Abstract

Enterprise service platforms can present operational challenges due to reactive support models and compliance risks associated with managing sensitive data, such as personally identifiable information (PII). A dual-function architecture may integrate a proactive intervention engine and an augmented data compliance framework. The intervention engine can analyze real-time data signals from various enterprise systems using an inference layer, such as a large language model, to predict potential user friction points and deliver preventative interventions. Concurrently, the compliance framework can provide a proactive component for detecting potential PII for human-in-the-loop review and an on-demand utility for creating non-destructive, anonymized versions of data records. This integrated system may be used to shift enterprise support from a reactive to a more proactive model while providing a flexible, artificial intelligence-assisted framework for managing data privacy and compliance.

Publication Date

2026-01-07

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.

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