Abstract

Conventional search and shopping systems may not be optimized for gift-giving queries, which can involve high user uncertainty and emotional intent, potentially resulting in generic product recommendations. The described technology details a personalized gifting agent that can initiate a multi-turn, conversational journey to assist a user with such queries. The system may use a dynamic dialogue engine to elicit information, for example through contextual polls, about a recipient's persona and a gift-giver's intent. Based on this input, the agent can curate a set of recommendations by, for example, bundling complementary products, rewriting generic descriptions into personalized copy, and re-contextualizing product images into lifestyle visuals. This approach can transform the search process into a guided consultation, which may improve the relevance of suggestions and assist users in identifying gifts that align with their goals.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.

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