Abstract
Installation and troubleshooting of products such as appliances, IoT devices, computing devices, etc. can be difficult and cumbersome. This disclosure describes techniques to provide product installation, troubleshooting and support guidance to users. The techniques can be implemented as part of a virtual assistant. With user permission and express consent, the virtual assistant obtains information regarding products that a user owns or is interested in, e.g., based on online purchases, email, user search queries, etc. The virtual assistant extract information from available sources, e.g., product manuals, and transforms such information into a user-friendly format, e.g., step-by-step guidance. Upon receiving a user query about a product, the virtual assistant provides responses suited to the user context, e.g., set up of a new device, troubleshooting a device, providing maintenance reminders, etc.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
Madhavapeddi, Shreedhar and Bhattacharya, Saptarshi, "Personalized and contextual product related assistance", Technical Disclosure Commons, (December 01, 2017)
https://www.tdcommons.org/dpubs_series/842