Abstract
Proposed herein is an innovative approach to artificial intelligence (AI) agent design, testing, and deployment within a contact center environment by introducing a distributed swarm intelligence model through which "human-supervised" AI Agents can learn and operate semi-autonomously in a training school, trained by human agents that are domain experts in one or more technology areas.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
Bhattacharjee, Arunabh and Asthana, Aseem Banshidhar, "HUMAN-SUPERVISED AI AGENTS IN A DISTRIBUTED SWARM INTELLIGENCE MODEL", Technical Disclosure Commons, (September 29, 2024)
https://www.tdcommons.org/dpubs_series/7384
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