The present disclosure provides a system and a method for resolving customer 102 complaints using a decentralized customer service. The disclosure proposes a customer service system 104 which receives complaints from the banking customer and resolves them without any involvement of an intermediary in an automated manner. In particular, the customer service system 104 may resolve the complaint using smart contracts and blockchain and stores them for further analysis or learning.

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Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.