The present disclosure relates to techniques for reducing the friction in warranty registration and warranty claim process using a warranty management system. The proposed warranty management system may communicate with merchant/retailer, user/customer and/or Original Equipment Manufacturer (OEM). Specifically, the user may purchase a product and initiate a transaction for the payment. The transaction may be authorized by a network and Merchant Category code may be fetched up by the network. The warranty management system may send notification to the user for requesting confirmation on the purchase. In response, the user may confirm the purchase of the product. Subsequently, the warranty management system may call e-commerce portal and request purchase details such as invoice, a customer support information, a warranty information etc. All the purchase details are retrieved by the user device associated with the user. Finally, the warranty management system may call OEM and provide all the details for the future access.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.