Abstract
Presented herein are techniques through which video and other potential inputs can be used by a software product or system in order to detect sudden increases in user frustration or confusion during certain system transitions, such as a call being hung up manually, in order to automatically detect when such things occur in a way that is unexpected by the user. For such increases, additional information and/or interactions can be provided to the user in accordance with techniques herein to help the user better understand and/or remediate the issue, such as providing a dialog box that explains that the other participant hung up the call manually, and providing a button to immediately call them back.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
Hanton, Rob, "DETECTING ANOMALOUS USER RESPONSES TO HAPPY-PATH FLOW", Technical Disclosure Commons, (December 27, 2021)
https://www.tdcommons.org/dpubs_series/4815