Abstract

This application discloses a system and method for auto-personalization of communication mode based on a number of signals including derived/observed and stated user preferences, multiple signals, or search results obtained by a user. The system could include an application and a database for storing previous communication mode preferences such as phone call, email, SMS, over-the-top (OTT) messaging, etc. associated with different search queries by the user. The application determines the user’s preference of communication mode using automatically determined criteria and prioritizes the communication mode for the user. The system and application automatically facilitates the prioritized communication mode to provide an enhanced user experience.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.

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