Abstract

Proposed herein is a system that automatically translates the scope of a professional services consulting engagement into a structured telemetry specification, referred to herein using a construct called a Telemetry Pack, that can be validated against a customer's actual product telemetry data. Instead of relying on manual status reports and consultant self-assessments, the system determines whether the engagement is achieving its intended product adoption outcomes by checking what the customer's product environment actually shows. No prior system connects what a consulting engagement is supposed to achieve with automated, telemetry-based verification of whether it has achieved the criteria of the engagement.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.

Share

COinS