Generally, the present disclosure is directed to identifying that a caller is on hold or has been removed from hold when calling a calling system such as, for example, an automated calling system. In particular, in some implementations, the systems and methods of the present disclosure can include or otherwise leverage one or more machine-learned models to predict that a hold state has changed (e.g. a caller has been placed on hold or has been taken off hold) based on call data from a call.
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Price, Thomas, "Identifying Hold State in an Automated Calling System", Technical Disclosure Commons, (December 07, 2017)