Abstract
Properly equipped support teams have tools at their disposal that help them to work on customer requests in an effective way. We present 3 tools to equip support teams properly. The tools presented combine traditional NLP with LLMs and their output is presented to users through comments in Jira.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 License.
Recommended Citation
INC, HP, "Equipping Support Teams with Tools that Combine Traditional NLP with LLMs", Technical Disclosure Commons, (May 29, 2024)
https://www.tdcommons.org/dpubs_series/7052
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