Alok Roy VISAFollow


The present disclosure relates to the payment reminder process. It proposes to improve the efficiency of payment reminder process by sending the reminders at customer’s preferred timing (like at what time in the day, on which day of the week, on which date of the month) and communication channel (like email, SMS, phone call). A reinforcement learning technique and particularly Q-learning may be used to derive the decisions based on parameters like customer’s payment history, past reminder interactions at different timings, reminder channels (like email, SMS, phone call); and find the best possible timing and channel of communication for the customer to send the reminders of upcoming due bill payments.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.