One issue with contact or call centers is long wait times. Proposed herein is a solution that seeks to tackle or decrease customer wait times when calling a call center by implementing a routing system based on a graph algorithm. This advanced routing system can help to ensure that customers are directed to the most suitable available agent. Moreover, the system may facilitate cost optimization by offering a user-friendly platform for training the existing agents on new topics.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.