The queries virtual assistants can respond to are limited by the information sources available to the virtual assistant. As a result, when a user query cannot be satisfactorily answered from such sources, the user receives a suboptimal answer or is told that an answer cannot be provided. This disclosure describes techniques that, with user permission, leverage a user’s personal and professional networks to respond to user queries to a virtual assistant. A classifier is used to determine if a particular query is best handled by a person in the user’s networks. In such cases, the virtual assistant facilitates correspondence with the individual and can optionally take action based on the response received. Integrating the user’s networks within the interactive flow of seeking information via a virtual assistant can enhance the user experience (UX) by improving the quality, accuracy, and utility of the provided responses.
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Sharifi, Matt and Carbune, Victor, "Fulfilling User Queries via the User’s Social and Professional Networks", Technical Disclosure Commons, (January 17, 2023)