It is often the case that participants in a conversation, e.g., a chat conversation via a messaging app or an audio/video call, do not remember the details of the conversation. This disclosure describes the use of machine learning techniques to automatically answer questions related to a past conversation by use of machine reading comprehensive models. The models are trained using conversation transcripts and provide answers based on a conversation between users, or between a user and a virtual assistant. The models can be incorporated in a virtual assistant that can reason over any number of conversations to arrive at an answer.
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Lakhotia, Kushal; Savenkov, Denis; and Gupta, Sonal, "Virtual Assistant That Provides Answers Based On Past Conversations", Technical Disclosure Commons, (January 03, 2023)