This disclosure describes techniques to enable an enterprise or its resellers to view data related to product adoption and usage by customers. Adoption metrics can be viewed in the form of scorecards, tables, graphs, etc., and are presented using layered granularity for interpretability at a glance. The fall of an adoption metric below certain thresholds automatically generates alerts and actionable insights to enable corrective actions. The techniques enable the enterprise to more accurately gauge customer sentiment for renewals or upgrades.
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Arankalle, Poorva; Karajagi, Vinay; Vant, Stefan; Anand, Shashwat; Cherian, Ginto; and Moore, Dearbhla, "Unified View of Product Adoption Metrics with Layered Granularity", Technical Disclosure Commons, (May 25, 2022)