Users may issue queries to a virtual assistant, search engine, or other technological interface to seek help when experiencing acute emotional distress. Current approaches of surfacing relevant information are unsuitable due to lack of trustworthy local resources that provide support, lack of supportive information content in the user’s language, etc. This disclosure describes techniques to present users with professionally vetted information on coping mechanism(s) and/or empathetic response(s) that support their emotional needs. When users issue queries related to emotional well-being, appropriate answers chosen from a pool of supportive responses collected from mental-health professionals can be presented with permission. The presentation of responses can proceed in a conversational manner that systematically generates follow-on responses based on user choices for the options described in the previous responses.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.