Slow and unreliable internet connectivity can affect the user experience of shopping via e-commerce applications, e.g., due to lack of reliable message exchange capabilities for buyers and sellers. This disclosure describes techniques that seamlessly combine internet and SMS based text messaging functionality within e-commerce solutions used by sellers and buyers to communicate for shopping-related purposes. If the seller or the buyer is in an area where internet connectivity is unavailable or unreliable, the message is automatically sent and received via SMS. With permission, messages received via SMS are automatically relayed to the appropriate e-commerce application on the receiving device and are displayed within the user interface (UI) similar to other messages in the communication. Implementation of the techniques with user permission can enhance the seamlessness of the communication between sellers and buyers, especially in regions that lack reliable high-speed internet connectivity.
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Gupta, Twinkle and Meruva, Naga Sreenivas, "Short Messaging Service (SMS) as Fallback for Seamless E-commerce Messaging", Technical Disclosure Commons, (January 31, 2022)