HP INCFollow


EA/CA document on web to inform end user what’s critical issue they may encounter and how

to work‐around or avoid it. However, the read rate by end user is quite low and still cause lots of

service calls, worst is to return unit to raise HP repair cost.

 We proposed In‐Time CA method to check customer’s unit ID and show them latest security

hole message/critical issue status and where to get solution. Through Capsule interface to

trigger Critical WU to immediately inform customer urgent info they best to know while their

system is connected to the network.

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