Abstract
EA/CA document on web to inform end user what’s critical issue they may encounter and how
to work‐around or avoid it. However, the read rate by end user is quite low and still cause lots of
service calls, worst is to return unit to raise HP repair cost.
We proposed In‐Time CA method to check customer’s unit ID and show them latest security
hole message/critical issue status and where to get solution. Through Capsule interface to
trigger Critical WU to immediately inform customer urgent info they best to know while their
system is connected to the network.
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Recommended Citation
INC, HP, "IMMEDIATE CA (CUSTOMER ADVISORY) NOTIFICATION MECHANISM", Technical Disclosure Commons, (June 18, 2021)
https://www.tdcommons.org/dpubs_series/4386