E-SRA Rescue is a passively monitoring events tool which comes into the existence when the ticketing is delayed in SM (Service Manager) Ticketing Tool. When an event is not handled in a timely way, RESCUE is ready to catch events and forward them to the Support teams. When the Service Manager is down then the events are pushed into the Rescue which is then pulled by E-SRA Rescue event portal to see those tickets which were not created when the Service manager was down.

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