Techniques are described herein for caller acoustic properties extraction by sampling an initial duration of the connected Real-time Transport Protocol (RTP) caller stream and analyzing a received transcript of the ongoing live stream. A Speech Synthesis Markup Language (SSML) mapping of the caller acoustic information is generated in the most suitable customer-understandable format. These techniques may provide automated identification and enable Push To Answer when the caller is not able to understand what is being communicated by the agent.
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Agnihotri, Amit; Thangaraju, Nivedha; Suyambu, Prabhakaran; and A, Gowtham J., "CALLER ACOUSTIC PUSH TO ANSWERS", Technical Disclosure Commons, (July 01, 2020)