Presented herein is an intelligent call distribution/load balancing solution that performs distribution based on the type of call. The solution determines the type of call based on various factors and uses reinforced learning algorithms to select the element best suited for that type of call based on call-success-ratio for a particular call type (e.g., audio/video/fax/ etc.). This eliminates call failures, call delays and improves customer satisfaction. This solution can be extended to various other details of the call like dual tone multiple frequency (DTMF), codec, payload type, etc.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.