When a device breaks or malfunctions, users typically attempt to get it repaired or replaced by going to a walk-in service shop or shipping it to a servicing facility. Many servicing facilities operate independent of the device manufacturer and employ their own service technicians with varying skill sets. Servicing facilities often employ their own methods and processes to diagnose device problems and subsequently, to repair the device. As a result, the device servicing can vary across facilities or even across technicians within the same facility. This has a negative effect on consistency, quality, and costs of the device servicing experience. This disclosure provides improvements to the device servicing process via the use of standardized codes. The standardized code-based system efficiently maps device symptoms to the repair actions and parts, regardless of the stage during the device servicing pipeline at which these are discovered and reported.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.