Users often ask others for help with using a computing device, e.g., to navigate the user interface. When a person who provides help is not physically co-located with the user seeking help with using the device, the user must describe the problem by providing the details of the content of the device screen or taking a screenshot and sending it to the person who is helping. Alternatively, the user can search online for relevant solutions by issuing queries or asking questions via online platforms such as search engines, forums, etc. This disclosure describes techniques for a user to solicit help from a remotely located individual via voice command. With permission of the user, a merged recording of the user’s screen and voice is sent to the person from whom the user is seeking assistance.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.