This disclosure describes techniques for a virtual assistant to conduct surveys for the quality of responses provided by the virtual assistant to user queries and commands. For screen-free devices, e.g., smart speakers, the surveys are conducted via voice. For devices with a screen, e.g., smartphones, a screen overlay including a survey is displayed, along with a menu of responses. For queries that do not have a clear termination point, surveys are provided via notifications. Surveys are presented in a throttled manner such that a typical user does not get more than one survey question within a certain period. User responses to surveys are utilized to generate a dashboard that provides a visualization of quality ratings and enables the prioritization of features that require optimization.
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Si, Xiance; Denney, Justin; and Li, Huayi, "Quality survey integrated into a virtual assistant", Technical Disclosure Commons, (June 11, 2019)