This disclosure describes techniques for a virtual assistant to conduct surveys for the quality of responses provided by the virtual assistant to user queries and commands. For screen-free devices, e.g., smart speakers, the surveys are conducted via voice. For devices with a screen, e.g., smartphones, a screen overlay including a survey is displayed, along with a menu of responses. For queries that do not have a clear termination point, surveys are provided via notifications. Surveys are presented in a throttled manner such that a typical user does not get more than one survey question within a certain period. User responses to surveys are utilized to generate a dashboard that provides a visualization of quality ratings and enables the prioritization of features that require optimization.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.