Click-to-call actions, e.g., provided in online advertisements, enable users to call businesses by clicking on a link. When a number of users simultaneously perform click-to-call actions, such simultaneous requests can outstrip the capacity of a business to respond to queries. The techniques of this disclosure detect click-to-call attempts in excess of the capacity of a business and distribute caller load amongst multiple businesses that offer similar goods or services.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.