Click-to-call actions, e.g., provided in online advertisements, enable users to call businesses by clicking on a link. When a number of users simultaneously perform click-to-call actions, such simultaneous requests can outstrip the capacity of a business to respond to queries. The techniques of this disclosure detect click-to-call attempts in excess of the capacity of a business and distribute caller load amongst multiple businesses that offer similar goods or services.
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Zimmerman, Jared M. and Neilson, Travis, "Load balancing of phone traffic generated from web interactions", Technical Disclosure Commons, (May 24, 2019)