HP INCFollow


This invention relates to the field of enterprise device support and servicing.

A method is disclosed to allow a service personnel to trigger a device to audibly notify bystanders of a

request for support, in additional to enabling the device to request specific actions from the bystander

(such as “Please, immediately call #555-555-5555 to provide information about the location of this

device.”, or "Please enter the device location, including building, floor, and location on the floor). This

invention requires firmware changes on the device, software changes in the enterprise-device

administrative solution (such as WebJet Admin), potential application/software changes to the accessed

device the service personnel uses to connect to the enterprise-device administration solution (if


Creative Commons License

Creative Commons License
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