Techniques are described for leveraging the integration of the AppDynamics (AppDy) Software Development Kit (SDK) with network service products that allows for run-time retrieval of key process data on an AppDy platform. The run-time retrieval of key process data will be managed by a network service provider's customer support teams, which can proactively detect customer network degradations before they have an impact on end user experience.
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Valenza, Salvatore; Karmakar, Anirban; Vegas, Thomas; Sankaran, Hamsa; and Lecoultre, Renault John, "PROACTIVE MANAGEMENT OF CUSTOMER NETWORKS FOR STABILITY AND RELIABILITY LEVERAGING APPDY INTEGRATION INTO NETWORK SERVICE PRODUCTS", Technical Disclosure Commons, (April 01, 2019)