HP INCFollow

Abstract

Printers are used for printing documents and photos. When a customer tries to print, and the print

fails for any reason, he usually calls the support agents. These support agents then find out more

about the problem, and advise the customer to download the print scan doctor (PSDR) which is a

tool that is used for diagnosing and fixing print/scan problems. However, the effectiveness of the

tool is about 60%. This means, there are still another 40% of the problems which do not have a fix.

Additionally, running this tool requires a level of technical knowledge from customer. The current

invention solves both these problems by using machine learning to predict solutions to problems,

and automatically running those fixes on customer devices.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Share Alike 4.0 License.

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