A smart kiosk for the dispensation, return, and swap of customer equipment is described. The smart kiosk includes lockers for storage of equipment and can be deployed to enable a convenient mode for resolution of customer issues related to equipment. The kiosk is deployed at high customer traffic locations with extended availability. Customer service workflows are designed to direct users to the kiosk. The workflows are designed to account for equipment inventory and customer requirements. Customer service agents provide information regarding kiosk locations, identifier information of lockers, and authentication information that enable customers to access the appropriate locker and obtain, return, or swap equipment.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.