Techniques are described herein for taking into account actual written feedback provided by customer in terms of comments to generate a score. The score, in turn, may help in efficient executive decision making. The textual feedback is more holistic as it describes in detail why a customer might dislike/like/love a product.
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Daga, Pranjal and Nucci, Antonio, "A DEEP GAUSSIAN MIXTURE MODEL APPROACH TO SCORING BASED ON FEEDBACK", Technical Disclosure Commons, (January 03, 2019)