An authentication system generates a one time password (OTP) that is delivered to a user to authenticate a service representative’s request to access the user’s account. The system receives a request from the service representative to access the user’s account. The system generates the OTP and a summary of user’s account details requested for access by the service representative. Further, the system transmits the OTP and summary to the user. The system further authenticates the customer service’s request to access the user’s account based on the OTP and provides access of the requested account details to the service representative.
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Grigera, Alejo, "USER ACCOUNT AUTHENTICATION DURING USER ISSUE RESOLUTION", Technical Disclosure Commons, (February 02, 2015)