Abstract
The present disclosure describes systems and methods for identifying user input to a computing system, such as to identify when a user is dissatisfied with a service. According to aspects of the present disclosure, a computing system that is providing the service can monitor for a trigger event that signals a user’s dissatisfaction with the system. The system can collect in-the-moment data associated with the user’s dissatisfaction with the system, and attempt to immediately improve the user experience based on the trigger event and/or attempt to improve the user experience through training based on data associated with the trigger event. Keywords associated with the present disclosure include: computing systems (e.g., smartphone, smartwatch, mobile phone, automated assistant, home assistant, personal assistant); user; user experience; user feedback; user dissatisfaction; trigger event; hotword; query; query results; gesture recognition.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
Liu, Lixia and Xia, Cassandra, "Systems and Methods for User Feedback", Technical Disclosure Commons, (October 16, 2018)
https://www.tdcommons.org/dpubs_series/1594