Techniques to improve the process of requesting user feedback for a problem event, e.g., a crash experienced by a user device, are described. The user context is determined and requests for feedback about the event experienced by the user device, e.g., crash reports, are provided at an appropriate time based on the determined context. The request for the user feedback can include a request for a user permission to send captured information about the event, including a device state prior to the crash and a current state of the device.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.