A method is disclosed for identifying outages in user-facing products based on search statistics. The method includes collecting search queries related to a user-facing product from a search engine. The method further includes generating statistics based on the collected search queries. The statistics may indicate spikes based on the product and failure-related terms associated therewith. Based on the statistics, the spikes for searches related to outage of the product are identified. Further, on identifying the spikes, alerts may be issued to an appropriate technical team related to the outage.
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Coles, David; Karlinsky, Yehuda; Ran, Gil; and Urbach, Shlomo, "Identifying Outages In User-Facing Products Based On Search Statistics", Technical Disclosure Commons, (January 02, 2018)