Abstract
Generally, the present disclosure is directed to using customer support interaction data to estimate customer satisfaction. In particular, in some implementations, the systems and methods of the present disclosure can include or otherwise leverage one or more machine-learned models to predict a customer satisfaction score based on customer interaction data.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Recommended Citation
N/A, "Using Customer Support Interaction Data to Estimate Customer Satisfaction", Technical Disclosure Commons, (December 14, 2017)
https://www.tdcommons.org/dpubs_series/1005
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